Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking
    9. Security
    10. Signage and Directory
    11. Telecom Providers
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Bomb Threat and Suspicious Device
    4. Civil Disturbance
    5. Elevator Malfunction
    6. Evacuation Purpose
    7. Fire and Life Safety Systems
    8. Fire Emergency
    9. Fire Prevention
    10. Flooding
    11. Homeland Security
    12. Medical Emergency
    13. Power Failure
    14. SafetyMax
    15. Severe Weather and Natural Disasters
    16. Threatening Person and Armed Intruder
    17. Toxic Hazards
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Bicycles and Motorized Vehicles in the Building
    5. Building Directory
    6. Care of Tenant Space and Building
    7. Change to Building Name and Address
    8. Electrical and Gas Connections
    9. Electrical Capacity
    10. Electronic Waste Recycling
    11. General Building Rules and Regulations
    12. Installation of Heavy Articles
    13. Janitorial
    14. Keys and Locks
    15. Landlord's Reservation of Rights
    16. Lost or Stolen Items
    17. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    18. Obstructions
    19. Parking and Traffic Regulations
    20. Quiet Enjoyment
    21. Recycling
    22. Signs, Awnings and Advertising
    23. Smoking
    24. Soliciting and Peddling
    25. Special Work and Service Requests
  6. Insurance Requirements
  7. Moving Procedures
  8. Tenant Alterations and Construction

Security

Access Control System

 An access system controls unauthorized entry from 6:00 PM – 6:00 AM.

An access card is necessary to enter the building during non-business hours. The initial supply of access control cards will be provided to the tenant at no cost. Additional access control cards are available by entering a work order on-line at www.shorenstein.com/angus. There is a $20 charge per access card.

Also, please remember to contact Building Management immediately if an access card is lost, stolen or when an employee leaves so the card can be promptly deactivated. Please enter a work order on-line at www.shorenstein.com/angus or contact the management office at 503 412 4859.

We suggest that you request an active access card report at least quarterly, to ensure that all your company access cards are up to date.

 

Property Removal

Anyone wishing to remove property from the building must contact the management office prior to the scheduled time for such removal. Please provide written notification stating the date the property is to be removed, parties involved (such as a moving company, and/or individual names), and deliver the notice to the management office well in advance of the intended date and time. It may be necessary for third party companies to provide evidence of insurance.

 

Theft

Report any suspected theft, no matter how small, to the Building Management Office immediately.  You may also notify the Police Department; since it is possible that they may be investigating thefts in other office buildings and your report may help them complete their investigation more effectively.  The building’s insurance policy does not cover the theft of Tenant’s personal belongings.  Personal property insurance is the responsibility of each tenant.

If your credit cards or personal ID information is stolen, please contact your credit card company immediately. Thieves usually initiate charges on stolen credit cards within 15 minutes of the event!

 

Suspicious Persons

Please be aware of strangers in your tenant areas and halls. Quite often a question such as “May I help you locate someone?” will be enough to deter a potential thief. If you see suspicious or offensive persons in the building, please call the Building Management Office immediately. If possible, make note of appearance, clothing, etc. in order to assist building security in locating them.

 

Lost & Found

Please contact the Building Management Office to claim items that have been lost or found.

 

Keys

All Tenant, suite door lock replacements must be coordinated through the Building Management Office to ensure the proper keying to the Building Master Key System. Please place key and lock requests through the work order system.

 

Solicitation

The building does not permit solicitations. If someone is soliciting in your suite, please notify the Building Management Office and we will send appropriate personnel to escort him or her off the premises.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.