Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking
    9. Security
    10. Signage and Directory
    11. Telecom Providers
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Bomb Threat and Suspicious Device
    4. Civil Disturbance
    5. Elevator Malfunction
    6. Evacuation Purpose
    7. Fire and Life Safety Systems
    8. Fire Emergency
    9. Fire Prevention
    10. Flooding
    11. Homeland Security
    12. Medical Emergency
    13. Power Failure
    14. SafetyMax
    15. Severe Weather and Natural Disasters
    16. Threatening Person and Armed Intruder
    17. Toxic Hazards
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Bicycles and Motorized Vehicles in the Building
    5. Building Directory
    6. Care of Tenant Space and Building
    7. Change to Building Name and Address
    8. Electrical and Gas Connections
    9. Electrical Capacity
    10. Electronic Waste Recycling
    11. General Building Rules and Regulations
    12. Installation of Heavy Articles
    13. Janitorial
    14. Keys and Locks
    15. Landlord's Reservation of Rights
    16. Lost or Stolen Items
    17. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    18. Obstructions
    19. Parking and Traffic Regulations
    20. Quiet Enjoyment
    21. Recycling
    22. Signs, Awnings and Advertising
    23. Smoking
    24. Soliciting and Peddling
    25. Special Work and Service Requests
  6. Insurance Requirements
  7. Moving Procedures
  8. Tenant Alterations and Construction

Building Hours and Access

Hours of Building Operation

Monday through Friday: 6:00 AM to 6:00 PM

Saturday: 8:00 AM to 1:00 PM (excluding Holidays) or by Key and/or Access Card

Sunday: Key and/or Access Card only

 

Heating and Air Conditioning Services (HVAC)

Monday - Friday: 6:00 AM to 6:00 PM

Saturday: 8:00 AM to 1:00 PM (excluding Holidays)

Sunday: None (see below)

Note: After hours HVAC is available with 24 hr. advanced notice at the current rate of $55 per hour. Please submit a work order at www.shorenstein.com/angus.

 

Building Access Hours

Monday - Friday: 6:00 AM to 6:00 PM Saturday: 8:00 AM to 1:00 PM

Sunday: By Key or Access Card only

 

Moving Hours

Reservations must be made 24 hours in advance. All tenant Move-Ins or Move-Outs must be completed before 8:00 AM or commence after 5:00 PM, Monday through Friday. Saturday and Sunday moves can occur from 9:00 AM to 9:00 PM with advance notice to the Management Office at 503 412 4859.

Important: Please note that in advance of your move, the Management Office must receive a Certificate of Insurance from the vendor meeting the proper insurance requirements. Please see the forms section for a copy of our preferred vendor list who maintains a current certificate of insurance on file at the Management Office. Should you prefer to use another vendor, please contact the Management Office so we can forward the requirements to the insurance company. Our fax number is 503 595 8767.

 

Monday – Friday: Completed prior to 8:00 AM with advanced notice to Building Management

Saturday – 9:00 AM to 9:00 PM with advanced notice to Building Management

Sunday – 9:00 AM to 9:00 PM with advanced notice to Building Management

 

Tenant 24-Hour Access

Shorenstein provides its tenants with secured twenty-four hour, seven days a week access to the building. Security is provided by a combination of electronic monitoring and security staff. An authorized card key access is needed in order to gain access to tenant floors.

 

Access for Visitors and Contractors

You can pre-arrange access for guests by contacting the Building Management Office at 503 412 4859. Please identify the name of your visitor and the approximate time of arrival. The elevators are in secure mode during off-business hours; therefore, if you provide a direct dial number the Building Courtesy Officer will be glad to escort your guests upon arrival.

The Building Management Office must pre-approve any contractor ‘working’ within the building, and have provided advanced proof of insurance to the Building Management Office. All access and work is to be coordinated with the Management Office. For further information, please contact 503 412 4859.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.