Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking
    9. Security
    10. Signage and Directory
    11. Telecom Providers
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Bomb Threat and Suspicious Device
    4. Civil Disturbance
    5. Elevator Malfunction
    6. Evacuation Purpose
    7. Fire and Life Safety Systems
    8. Fire Emergency
    9. Fire Prevention
    10. Flooding
    11. Homeland Security
    12. Medical Emergency
    13. Power Failure
    14. SafetyMax
    15. Severe Weather and Natural Disasters
    16. Threatening Person and Armed Intruder
    17. Toxic Hazards
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Bicycles and Motorized Vehicles in the Building
    5. Building Directory
    6. Care of Tenant Space and Building
    7. Change to Building Name and Address
    8. Electrical and Gas Connections
    9. Electrical Capacity
    10. Electronic Waste Recycling
    11. General Building Rules and Regulations
    12. Installation of Heavy Articles
    13. Janitorial
    14. Keys and Locks
    15. Landlord's Reservation of Rights
    16. Lost or Stolen Items
    17. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    18. Obstructions
    19. Parking and Traffic Regulations
    20. Quiet Enjoyment
    21. Recycling
    22. Signs, Awnings and Advertising
    23. Smoking
    24. Soliciting and Peddling
    25. Special Work and Service Requests
  6. Insurance Requirements
  7. Moving Procedures
  8. Tenant Alterations and Construction

Maintenance Requests

River Forum utilizes a web-based tenant request system called Angus Anywhere to access the tenant request system click here.  This is a user-friendly application that requires login credentials that tenants can access from the convenience of their desk using an Internet browser. Angus enables you to enter and track all services requested, view the status of your requests at anytime from anywhere and to view and download billable request detail information. Please contact the Building Management Office to learn how to become an Angus user for your organization.  

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.